01.03.11 New Support Programmes Launched
With constant improvements of our services, VEN have enhanced the way we deliver support to our customers.
With constant improvements of our services, VEN have enhanced the way we deliver support to our customers. Having listened to our customer’s feedback, we have put together comprehensive support programs. Our aim is to deliver a service that meets your technological needs.
ON – DEMAND
Our pay as you go system, which is designed to give customers a world class service, which does not cost the earth, support when they need it.
Examples of the benefits to our clients:
- All cases verified and assigned within 10-minutes.
- No escalation costs for remote support.
- On-site escalation through authorised authorised contacts only.
- Connection monitoring.
- One month minimum term with no setup cost.
- Inclusive single broadband connection monitoring.
- Timesheet analysis sent at the end of each month, and available on the customer portal.
- Invoices stating any support packages and bolt-ons purchased.
TECPRO ACTIVE
Our pre-paid service where our customer can purchase any number of minutes every month or bolt on products to meet their IT support needs. Within our IT strategy sessions, our consultants produce technology road maps tailored to your business’ IT needs and continually update it to suit your business growth. Examples of our benefits:
- No escalation on remote support - so a single flat rate.
- All cases verified and assigned within 10-minutes.
- Flat rate pricing for project works over a 1-Day time span.
- Discounted bolt ons set for the duration of the contract.
- Customised workflow with tiered authorised groups for onsite escalation.
- Portal access to technology specific invoices.
- Portal access to a commercial dashboard.
- Inclusive single connection monitoring.
- New lightweight desktop tool to make requests – the VEN.To application.